Frequently Asked Questions
When will my package arrive?
Your package will arrive within approximately 1-2 weeks of ordering.
What is the shipping time?
Shipping time will vary, but we do our best to ship our products as soon as they are ordered. If you need your item by a specific date, please let us know and we will do our best to accommodate your needs.
What is the processing time?
Processing time is dependent on the amount of orders we receive. We can typically turn around our orders in approximately 24-48 hours, but sometimes life happens and it can take a few extra days.
How do I contact you?
The best way to contact us is at our email address: AlchemyAcres207@gmail.com
What if I emailed and never heard back?
First, check that our e-mail did not accidentally go into your spam. If the e-mail is not in your spam folder please reach out again or call us with any questions or concerns.
What if I receive the wrong item?
We do our best to get every order right, but mistakes can happen! If you receive the wrong item, please let us know within 48 hours of receiving your package, and we’ll make it right. We’ll send you the correct item(s) at no extra cost to you and cover any shipping expenses caused by our error. Your satisfaction is our priority, and we truly appreciate your understanding!
Can I return the items?
We want you to love your Mini Skijoring gear! Because of the specialized nature of our products, all sales are final. We’re unable to accept returns, but if you have any issues with your order, please reach out—we’re happy to help troubleshoot or offer guidance to ensure you get the best experience possible. Your satisfaction means the world to us!
What if the item I want is out of stock?
If the item you’re looking for is out of stock, don’t worry! Feel free to reach out and let us know what you need, and we’ll do our best to restock it as soon as possible. We’re always working to keep our inventory available for our fellow Mini Skijoring enthusiasts, and your feedback helps us prioritize what to bring back next!
What if I have more questions about skijoring?
If you want more information about scheduling a lesson or a private skijoring consultation, you can click the link below and fill out one of our questionnaires. This will help us design an experience that will best support you wherever you are at in your mini skijoring adventure!
